Questions about your account, billing, a failed audit, or how to read a result? We’re here to help.
[support@your-domain.com]. We typically reply within [1 business day]. Please include the email on your account and, for audit questions, the claim number. Do not send payment card numbers or passwords.
Common requests
- Cancel or change a subscription, update a card, view invoices: use Manage in the sidebar of the app to open the billing portal.
- Failed audit: credits and monthly allowances are restored automatically. If a claim shows an error, use Re-analyze, or contact us.
- Delete data or close your account: delete claims in the app, or email us to close the account. See the Privacy Policy for details.
- Privacy requests: email us with “Privacy request” in the subject line.
- Legal notices: send to the mailing address below.
Mailing address
[Company Legal Name]
[Mailing Address]
See also our Terms of Service and Building Code & Estimate Disclaimer.